Our Reviews

The truck needed the 90k service plus an engine code repair. Everything was done except the clearing of the engine code.

I came in for a simple oil change & tire rotation. The technician failed to properly tighten the bolts, resulting in my front driver wheel to get damaged. The service advisor, Brian, did give me a loaner for the weekend. However, I am very unhappy with the service I received.

My 2014 Chevy Cruze had hesitation during low-speed acceleration along with a recurring CHECK ENGINE light. Nick in the Service Department pursued all avenues and got it fixed. It still needs work, and he gave me an accurate estimate of additional work that I can do in the future. I brought this car back to Botnick because another repair shop near me charged me over $600 and never found the problem. I will never take it back to them again.

Professional, relaxed atmosphere. Do what you say you'll do.

Always a great service experience

great service

Great personal service

It is always a pleasure to have my vehicle serviced at Botnicks. Chris and Nick treat me as a valued customer and will continue getting service here.

Fast

Excellent customer service skills and very prompt service.

The dealership is very friendly i would recommend them to anybody.

Fast service

Front end noise.

Everyone does a great job. Brian has been a life saver 🙌. Always making sure our vehicle is safe and fixed properly for many years. Will always recommend botnick to family and friends.

The boys down there really know what their doing.

Staff was very friendly and communicated well.

My appointment was for a check engine light and an upgrade that needed to be done to the programming for my glow plugs on my truck. The service department was amazing. They took right care of me. I didn’t really have to wait except for the time that it took them to do the reprogramming and they were very friendly and very courteous. I’m glad I made the switch to come to Botnick for my service.

Always have a good experience when I go in for service on my Silverado.

Chris and Brian and all the guys at Botnick service are a great bunch of employees. Always accommodating.

Excellent customer service. A pleasure to work with!

They do a good job, thank you

Always a good experience

Fantastic as always. The service guys do an awesome job

Took the time and asked how I like the vehicle in brought in for service

It's hard to believe that a$65000 truck would not start with 25000 miles on it I had to charge the battery to get it to the dealer. The computer has had to be reprogram two other times besides this time.the breaks are about worn out very disappointed in it the service department has been good but for quality of the truck very disappointed I've always been a Chevy owner but considering changing that when my lease is up

Instant service

Job done in good time.

Took vehicle in for scheduled transmission service which was completed in a little more than hour.

Always excellent! Very pleasant staff, no wait time to get your vehicle serviced & minimal time to complete the job!

All work seems to be performed satisfactory and in a timely fashion.

Excellent service as always, over the many years I have been coming in.. Thank you...

It was quick and simple. Once again very good service

Botnicks is my place to go. The team there is amazing and they always ensure my car is taken care of. I recommend them to everyone.

I only went in to have the annual inspection. Appointment went well. They reminded me to have my transmission lines checked when I have my next service appointment.

Quick and great service

The only place to buy your Chevrolet

great service!!

They were prompt with my service and very professional

I was very happy with the service, they were professional and friendly, the waiting area was clean and comfortable. Great job!

Always a good job 👍

Prompt service

Excellent service and staff

Excellent

Everyone from sales to service is willing to help at all times i cant say enough about Botnick chevrolet.

Great customer interaction (friendly, considerate,helpful)

In early and completed on time

My husband sent Dennis a text after hours asking for some information “when he had a chance “and he called 20 minutes later. Process was smooth and all done over the phone

Had an 11 am appt, took my truck right in for the recall.. Came and told me inspection was due.. did that for me as well.. excellent experience.. very satisfied..

Chris, Brian and the service crew are very accommodating to customers' needs. very helpful.

Very professional.

Service work done on time as Promised

great experience! process was simple and fast. everyone were friendly and responsive to questions.

They always do a great job.Taking care of us

Was very pleased with everyone and every process of buying my vehicle there. Everyone spent all the time necessary with me as needed going over the vehicle.

I have had a recurring Check Engine Light problem that cost me $650 at Avery Auto, and it still hasn't been solved. Brian Smith and your mechanics finally solved my problem; it was expensive ($2211), but they did. Nice work, guys!

Great experience. Greeted immediately - communicated via text throughout service appointment.

THe Botnick service department did exactly what they said they would. Matt has been a pleasure to work with.

The service here is always excellent!

Professional courteous staff, completed service in a timely manner, as I had requested to have my vehicle back before noon,

Fast, efficient, and excellent customer service

Chris, Brian and Nick always go the extra step to help us out.

Met me at the door and immediately took my vehicle in

Excellent service Called with a problem at 8am with check engine light on was in the service department at 10am and out the door at 10:50 with the problem taken care of. highly recommend.

I noticed that I had a "low" tire and drove to Botnick's without an appointment. They took me in right away and had me wait there. Fortunately, the problem was due to corrosion around the tire rim and was fixed quickly.

Always Good

everyone is pleasant to talk with and willing to help

Quick professional and friendly staff

Had a few things done and I was in and out quickly

Thank you to Brian Smith who did an excellent job and was very helpful, as always!

There is a reason I keep going back to this dealship. The people are fantastic and always do a good job along with taking care of my vehicle

NA

Smooth process. Thanks again!

Matt in service was very polite and helpful, looked into what issues I was having to see if covered under warranty. Parts were ordered, took car in and repairs were done in less than an hour as we were told. Always have great service when I'm there.

Excellent!!!

Always helpful.

Best people in the business!

Brian always has been truly helpful and gets me right in

easy in comfortable area to wait. good service done in a reasonable amount of time

Excellent experience and thorough service

They were great as usual.

Courteous, professional, and outright friendly encounter with all individuals during my service experience - truly top-notch.

They are very attentive to the needs of the customer and go above and beyond to make sure items are taken care of.

Outstanding as usual

Carl was very helpful and made the process very easy and painless. Would definitely recommend Botnick and Carl!

They got me in quickly and I had a Crew putting a new roof on so the service advisor had originally told me it was probably going to be sometime around an hour and they got me out in less than a half hour I was very appreciative and it was very professional service

As always, friendly, staff. Good communication & properly serviced vehicle.

Brian Smith is awesome

Great as always

The guys that work in service are great. They have always helped me with ANY problems. ( Chris,Nick, Matt and Brian.) If there is a problem, they will go out of their way to help. I would recommend them to anybody and I have.

We had a very good experience. Everyone involved is very professional and accommodating..

I am always treated like a family member at Botnick's. Scheduling appointments is a breeze and the crew at the shop are polite, respectful, and friendly!

the fellas were just great, ok?

Excellent

The service guys at Botnicks are great. Nick and Chris always look out for me and family. Botnicks should be proud to have great service guys. Thank you for everything. 🙏✌️

Always welcoming to the customers. Kept me informed on the progress of my truck throughout the day. Great place to have my truck serviced.

Work was completed on time and with no issues. Great communication on status and follow up.

Very attentive and concerned with problem. Job well done

They do a great job

Excellent service as always

Great service writer and mechanic . Please with the service that was completed.

Carl was great! Answered all questions and helped set up everything with the new truck.

Always good

The overhead door that allows you to drive right into the shop is very convenient they got my vehicle in quick got it done quickly everybody at the dealership is very friendly overall it's a wonderful experience anytime you have service

very good experience the employees were very professional

Always friendly and great service

The sales staff ( Carl Pulse ) , went above and beyond to put me in a new Chevrolet Silverado. They made the entire experience wonderful.

Quick and friendly! Great experience!

Outstanding communication and service, very accommodating to our schedule change. Chris O. is the best service rep we have ever had the pleasure of doing business with.

Quick and friendly service that solved the issue my car was having

Top notch professionalism and courtesy in every step of my experience with the service department.

Flawless customer service

Fast and Friendly

Botnicks has been servicing my vehicle for years and I have always had positive experiences and results. I trust their service team that includes Chris, Nick and Matt.

The guys at Botnicks are great guys.(Nick and Chris )They always have my back when I need help. I needed bearings on both sides of my truck. They fixed them way faster than I thought. Nick and Chris aren’t just employees of them. They are are always looking out for me. I am sick a lot and they ALWAYS ask me how I am doing. That’s why I go to them. There are just great employees ,they are carrying. I would definitely recommend them to anybody and I have.

Always friendly and accommodating when I call. Timely service while I wait. I’m always kept informed. I feel heard when I have concerns, and am taken seriously. That is very important to me.

Always a great experience taking my vehicle to Botnicks for service. Had an issue that they resolved quickly, really appreciated the extra effort.

Always an excellent experience. Fast service and the service advisors are always friendly and accommodating

Service is top notch!

Amanda was so helpful and spent a lot of time answering my questions

Great place to get vehicle serviced. Always there to help out in getting you in an out as quickly as possible. Everyone is so helpful and freindly.

Matt was very informative courteous and pleasant

Sales staff were very helpful and knowledgeable proud to be one of the Botnick boys

Very good

I keep coming back to Botnick because of quality service that get. The service people are kind and respectful. And I appreciate it very .much.

Needed routine maintenance before a trip. The service was quick and efficient!

Great

They have my complete trust

Was glad to get serviced , and out quickly.

It was easy to make an appointment for the time I needed. I had a. Oil change and tire rotation and waited. All was done in about an hour - maybe less. I’ve waited longer for a state inspection elsewhere. So this was perfect! The waiting room is modest but comfortable and clean. What more could I ask?

Service was Oil change, tire rotation and NYS Inspection. Handed the keys to service writer at 7:50am and was headed home a little after 9am. Even got to use my GM points to pay for everything. Awesome!

Quick fast and easy

Dennis and jason were very helpful and knowledgeable in Chevy products and both took there time to help me with different things while purchasing vehicle will recommend them both to family and friends when they are looking to purchase anew Chevrolet

Matt took care of the issues we had under warranty

Fast and friendly thank you

Excellent service as always! Highly recommend the Service Department.

Fast service and friendly

Excellent service and timely.

Great service

Got me in and out as expected

Fast reliable professional service

Brian, and everyone I have dealt with at Botnick is top-notch. Always friendly, respectful, and accommodating.

Always a cheerie and friendly group with a big smile on their face when they give it to you.

Quick and easy

Professional and made me feel comfortable. It was obvious they care as much about the quality of the experience as they do about the quality of service. Thanks team, great job!

Taken in early, quick, and accurate service

Everything was wonderful.

Vehicle was taken is as scheduled and work was completed in a very reasonable time.

Always take care of me👍

Got in early, and was completed sooner than expected THANKS

Great service

I got right in and service was quick and good quality work

Fantastic as always!

Service is always excellent

Always an excellent, timely experience. Staff is knowledgeable & accommodating.

I actually look forward to my appointments at Botnick's. I am always treated with respect and greeted with a smile. Service is quick and efficient.